FAQ

Q:What’s your installation service?

A: Installation Services are available with all new machine purchases.
We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.

Q:What about your guarantee of quality?

A: The machine is 1 year warranty, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service.

Q:How about the after-sale service

A: The whole machine is 12 months after sale, the core parts 24 months after sale, More than 12 hours after-sales service team, lifelong technical service guidance.

Q:How about the spare parts?

A: After we deal down all the things , we will offer you a spare parts list for your reference.

Q:Do you also offer the wrapping film?

A: Yes, we can offer you the plastic roll film, we have a long term cooperated supplier for roll film and the price is favorable.

Q:If we have very special request fr the production line,could you help me to do the design?

A: Experienced mechanical designer customized-design provided.

Q:If we have samples of new products,can you help to analysis and design the machine?

A: Yes, Our technical department can help to analysis, design and test the new products you offered.